PALMTREESGEM POLICY

RETURN POLICY

  • Items must be returned within 30 days.

  • Must be unworn and in its original packaging with all tags attached.

  • Intimates, swim wear, bottom wear, & head wear may not be returned.

  • Customers are responsible for return shipping costs. Shipping costs are non-refundable.

  • Refunds & exchanges will be issued after your item is returned in good state.
     

REFUND POLICY

  • Items are inspected & must meet policy standards.

  • You will be notified if your refund has met policy standards.

  • Please allow 5-7 business days for your refund to process.

  • Refunds & exchanges will be issued after your item is returned in good state.
     

Please contact Info@palmtreesgem.com for more information on returning your item(s).
 

SHIPPING

U.S. Processing Time


Orders require 10-15 business days to process.
Packages are shipped 5-10 business days prior to processing time.

Common Carriers : USPS , UPS , FedEx , DHL Express

Please allow your tracking number to update while your order(s) are being processed.


International Shipping

Orders require 10-15 business days to process.

International packages are shipped 10-15 business days prior to processing time.
Shipping carriers are based on customer location. Tracking is available after package(s) are updated by your preferred carrier.

Shipping is available internationally and we deliver to P.O. boxes. We also ship to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size. 

 

Tracking 
Your tracking number will be available to you when your order is processed.
Please allow your tracking number to update, information is available when shipped.

Email : info@palmtreesgem.com if you have not received any information concerning your order after 15 days of processing.

DISCLAIMER: BY PLACING AN ORDER WITH US, YOU AGREE TO THE ABOVE MENTIONED TERMS OF PROCESSING AND TRANSIT TIMES.


Thank you , PalmTreesGem.